press release

spencer® In-Home Technology Helps Patient Stay Active, Manage Medications

Thursday, December 28, 2017

Having spencer on her kitchen counter helps Robin Moore live independently and do the things she loves – while staying on track with her medications.

Just last year, Robin Moore, 60, of Concord, NC, would pack a bag with multiple prescription medicine bottles for her outings to the Walmart, to play cards with friends, or to volunteer for Meals on Wheels.

“You wouldn’t believe how many pills I would have to take when I went out,” said Moore, who is among the one in four Americans managing multiple chronic conditions. “With spencer, all I have to do is put it in my pocketbook. When it’s time for me to take my meds, I open the pack and take them. Spencer is my friend; he does the thinking for me.”

But Moore is quick to add that convenience is just one benefit of having spencer Health Solutions’ breakthrough in-home prescription drug delivery, monitoring and engagement technology in her life. “It’s not right for people who are elderly and don’t know what they’re taking (to worry about their medications),” Moore said. “I trust spencer 100 percent. You wouldn’t believe how much I depend on it. “

Joe Moose, owner of Moose Pharmacy in Concord, said Moore was one of the first participants selected when his pharmacy added the spencer program 13 months ago. “Robin enjoys being active and she works with her care team to manage her health conditions.” Today, Moore relies on spencer as her friendly health buddy to keep her connected with Moose Pharmacy and other care team members.

Moose and his staff pack multiple medications for delivery to Moore’s home as a refill for spencer. Using the online spencerCare™ clinical site, the pharmacy team monitors Moore and other spencer patients to see any missed medication doses, or changes in health status such as blood pressure and weight. Both vitals are captured by spencer using Bluetooth technology. Those insights, along with patient answers to health questions asked twice daily, alert pharmacists to make check-in calls, or schedule a video appointment using spencer’s camera.

People with complex medical conditions generally take multiple medications prescribed by several different doctors. Incorporating spencer to an enhanced pharmacy services program, ensures visibility to all medications along with real-time patient input. The goal is to make taking medicine less of an ordeal, while improving patients’ health experience, and reducing costly hospitalizations.

Another plus, Moore said, is the ability for the nurse who visits her at home every 60 days to be able to review medications – including pill images – on spencer’s touch screen. “I don’t have to worry about remembering and telling her what has changed. I wish there was a possibility that all pharmacists could be able to operate with spencer.”

Currently, patients in North Carolina, Pennsylvania and Canada are actively using the FDA-listed spencer® engagement platform to dispense medications and interact with their pharmacists and care teams. spencer-certified pharmacies support the technology in 32 states.

Meanwhile, as the number of patients using spencer increases, the rate of taking medication as directed remains above 90 percent. That is based on the patient taking pre-packed medications from spencer and is much higher than previous industry reports of 40 to 70 percent adherence.


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